Ordering Information

We accept payments using Visa, MasterCard, and Discover credit/debit cards. Ensuring our customers are protected is vitally important. As such, we kindly ask that you allow up to 24 hours for our fraud team to review and approve all orders.

To place a credit/debit card order, simply add products to your shopping cart, select “Credit Card” as your payment method, and click “Proceed to Checkout.” If you do not have an account, you may choose to proceed as a guest, allowing you the opportunity to create an account at the end of the checkout process. Existing account holders will be prompted to provide their account’s email address and password to proceed to checkout. You will be asked to enter standard information including your name, phone number, email, and billing/shipping address. Please be advised that all credit card orders must be shipped to the billing address your financial institution has on file. This ensures that our customers are protected. As previously noted, we manually approve most credit/debit card orders, and this process is usually completed within 24 business hours. Once the status of your order has moved to “processing,” it will be prepared for shipment, and you will receive an email notification.

Paper check, money order, and cashier’s check orders all have the same order process and offer the greatest opportunity to receive the best price available. To place an order, simply add products to your shopping cart, select “Check/Wire Payment” as your payment method, and click “Proceed to Checkout.” If you do not have an account, you may choose to proceed as a guest, allowing you the opportunity to create an account at the end of the checkout process. Existing account holders will be prompted to provide their account’s email address and password to proceed to checkout. You will be asked to enter standard information including your name, phone number, email, and billing address. Please note, as part of our fraud protection procedure, your billing address must match the one your financial institution has on file.

ModernCoinMart requires 10% of the order total to be secured with a credit/debit card to guard against any market loss if you cancel your order or return your payment. During the checkout process, you will only have the option to enter a billing address. Once payment has been received and cleared, this 10% authorization will be canceled and not charged to your credit/debit card. ModernCoinMart does not accept convenience or credit card checks at this time.

All checks should be made payable to ModernCoinMart. Please write the order number in the check memo line and include a copy of your invoice along with payment. All checks must be dated within 24 hours of placing your order and received by ModernCoinMart within 10 business days. Orders in which the payment is not received within the noted 10 business days may be canceled at the discretion of ModernCoinMart. Cancellation fees and any market loss will be billed and captured to the credit card provided at checkout. Any payments returned by our bank will also be assessed a $40.00 return payment fee.

100% of the order total should be sent in via check, money order, or cashier’s check to:

Modern Coin Mart

5 Trotter Hills Circle

Pinehurst, NC 28374

Please keep in mind that all paper checks, regardless if they are personal checks, cashier’s checks, or money orders, require 10 business days to clear before entering the shipping queue. Unfortunately, we do receive fraudulent money orders and personal and cashier’s checks, and this process is imperative to ensure that the issuing bank cannot cancel or reverse the funds and prevent fraud. According to our bank’s policy, this is most often a 7 to 10-day delay. During this time, your order status will be “On Hold Clearing.” Once your order has moved to the status “Processing,” we will prepare your purchase for shipment, and an email notification will be sent.

Please be advised that paying with a credit card is the fastest payment method if you need your order to be processed as quickly as possible.

Paying by bank wire offers our customers the greatest opportunity to receive the best price available. To place a bank wire order, simply add products to your shopping cart, select “Check/Wire Payment” as your payment method, and click “Proceed to Checkout .” If you do not have an account, you may choose to proceed as a guest, allowing you the opportunity to create an account at the end of the checkout process. Existing account holders will be prompted to provide their account’s email address and password to proceed to checkout. You will be asked to enter standard information including your name, phone number, email, and billing address.

ModernCoinMart requires 10% of the order total to be secured with a credit/debit card to guard against any market loss if you cancel your order or your payment is returned. In addition, the billing address must match the address your financial institution has on file. During the checkout process, you will only have the option to enter a billing address. Once payment has been received and cleared, this 10% authorization will be canceled and not charged to your credit/debit card.

To complete your transaction, use the following instructions (please ensure you are sending a wire transfer as we do not accept ACH):

Wiring Instructions:

Beneficiary: ModernCoinMart

Account # 000863221562

ABA Routing #053100300

Reference Order #

SWIFT Code # FCBTUS33

First Citizens Bank

100 East Tryon Road

Raleigh, NC 27603

(888) 323-4732

Please remember to write your order number in the notes area on the wire form. Be aware that some financial institutions charge an outgoing wire fee. We encourage you to inquire about any possible fees before placing an order.

ModernCoinMart must receive your payment within 5 business days. Orders in which the payment is not received within the noted 5 business days may be canceled at the discretion of ModernCoinMart. Cancellation fees and any market loss will be billed and captured to the credit card provided at checkout. Any payments returned by our bank will also be assessed a $40.00 return payment fee.

To prevent fraud, any orders placed with a wire transfer can be held for review by our fraud department up to 2 days from the time the wire is received to allow for it clear and to ensure that the funds cannot be canceled or reversed by the issuing bank. During this time, your order status will be “On Hold Clearing.” Once your order has moved to the status “Processing,” we will prepare your purchase for shipment and send an email notification.

Please be advised that paying with a credit card is the fastest payment method if you need your order to be processed as quickly as possible.

Orders placed using US PayPal as the payment method have the same order process. PayPal orders typically clear as soon as they are completed and move directly into the shipping queue. However, PayPal orders may sometimes require manual review by our fraud team, in which case processing may take longer. To prevent fraudulent transactions, we only accept orders shipping to PayPal Verified Shipping Addresses. Please be advised that we cannot accept PayPal for any of our phone-in customers.

To place a PayPal order, simply add products to your shopping cart, select “PayPal” as your payment method, ensure your order total is greater than $0 and less than $200, and click “Proceed to Checkout.” Paypal will not appear as a payment option for orders over $200. If you do not have an account, you may choose to proceed as a guest, allowing you the opportunity to create an account at the end of the checkout process. Existing account holders will be prompted to provide their account’s email address and password to proceed to checkout. You will be asked to enter standard information including your name, phone number, email, and billing address. You will then be redirected to PayPal to log in to your PayPal account and process the payment. The final step will lead you back to our website to confirm your pricing and shipping method and finalize the order. As soon as your PayPal payment has been processed and your order has moved to the status “Processing,” we will prepare your purchase for shipment and send an email notification.

ModernCoinMart is happy to accept BitCoin payments. To place a BitCoin order, simply add products to your shopping cart, select “BitPay” as your payment method, and click “Proceed to Checkout.” If you do not have an account, you may proceed as a guest, having the option to create an account at the end of the checkout process. Existing account holders will be prompted to provide their account’s email address and password to proceed to checkout. You will be asked to enter standard information including your name, phone number, email, and billing address. You will then be redirected to Bitpay to log in to your BitPay account and process the payment. The final step will lead you back to our website to confirm your pricing and shipping method and finalize the order. As soon as your BitCoin payment has been processed and your order has moved to the status “Processing,” we will prepare your purchase for shipment and send an email notification.

Please note that we convert all BitCoin payments instantly to USD. Any refunds will be in USD at the new USD conversion rate at the time of refund.

 Phone Orders

We offer our repeat customers the option of placing orders by phone. Due to our website fraud protection system, first-time customers must place initial orders on our website. We are unable to circumvent this process.

Phone orders can be placed by calling 1-800-362-9004 Monday through Friday from the hours of 8 am-5 pm EST.